Please read through these guides to get an overview of the common processes you will be doing day to day.
🔒Pin Screen ⇒
This guide explains the PIN pad functionality in the NOQ EPOS/Lite app. It covers how users log in with their unique PIN and how the app adjusts based on assigned permissions
👥Switching Users ⇒
This guide explains how to switch between users on the NOQ EPOS/Lite app. Switching users signs out the previous user and returns to the PIN screen for the next user to log in.
📱Taking Counter Orders & Payment ⇒
This guide explains how to process counter orders and payments on the NOQ EPOS/Lite app. It covers adding items to the cart, adjusting quantities, checking out and printing or emailing receipts.
📒Viewing Past Orders ⇒
This guide explains how to use the Past Orders screen in the NOQ EPOS app to track and manage completed transactions. It covers how to filter and search past orders by location, payment method, order status, and staff activity.
↩️Issuing Refunds ⇒
This guide explains how to issue refunds using the NOQ EPOS/Lite app. It covers locating transactions in the Past Orders section, selecting the refund type (full, partial, or by item), and documenting refund reasons.
🖨️Reprinting Receipts ⇒
This guide covers how to reprint or resend receipts for existing orders on the NOQ EPOS app or Backend Portal. It provides step-by-step instructions for accessing past orders, selecting the terminal and order type, finding the transaction, and either printing or emailing the receipt.
📈Viewing Reports ⇒ 
This guide explains how to access and view live sales reports on the NOQ EPOS app, including a breakdown of product sales, gross sales, net sales, and cash takings. It details how to generate a detailed report by closing the register, and describes the four sections of the report: Product Sales, Gross Sales, Banked Sales, and Cash.