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Taking Counter Orders & Payment

Follow these steps to efficiently process transactions on the NOQ EPOS/Lite app.

1. Launch the App

  • Open the NOQ EPOS/Lite app.
  • Enter your PIN or tap Skip (if set up) to proceed to the main menu.
  • Click the three lines, then Terminal to ensure you can view you menu.
  • Select Counter from the top drop down list
  • Select your Menu from the second drop down list

2. Add Items to the Cart

  • Select item(s) from the menu to add them to the Cart.
  • Use the categories to jump to menu sections
  • Use the filter to filter by allergies or dietary

    item select - mojito
  • To adjust item quantities, tap View Cart then tap the quantity number. To remove items, tap the Bin icon to remove items individually. Use the large Bin icon to clear the entire cart.

    tender basket cart amount and delete 2.0
  • If there is an item that is not currently part of the menu, you can use the Add Item Manually button then add a note and price.

💡Did you know?💡

In Device Settings > Functional Settings, you can enable Super Quick Checkout, which displays Card and Cash buttons immediately after adding an item, allowing instant payment and skipping the subsequent steps. For more details, refer to our [Functional Settings guide

3. Select 'Eat In' or 'Take Away' at the top of the Checkout Screen

  • Not available on EPOS Lite
  • You can set the VAT amount in the backend portal per eat in and takeaway so they report differently.

4. Apply Discounts or Vouchers

  • For quick discounts (e.g., Staff Discount), tap the relevant button in the cart.

    disco 1

  • To add custom discounts, tap Add Discount and enter the discount amount and type. Note: Discount Type is required for reporting.
  • For all discounts that are pre set on the portal, please select the drop down and select your discount reason here. 

    Disco 3
  • To redeem vouchers, click Redeem Voucher and scan the QR code or enter the voucher code. Note: Vouchers cannot be redeemed in offline mode and will appear greyed out. 

    voucher scan voucher
  • You are also able to apply a tip, either a percentage or fixed value by pressing the Add Tip button

💡Note💡 To set up discounts, please view our Backend Portal guide on Discounts

4. Select Payment Type

  • Tap Card or Cash to initiate payment.

    select tender type payemtn

  • For card transactions, a Green Tick confirms payment success, while a Red Cross indicates failure.

5. Send Order to Printer or KDS and Email receipt to customer

  • Press the Print button to print a customer receipts or send order to kitchen printer
  • Press KDS to send the order to the KDS (if used)
  • Press Email and enter customers email address to send receipt

Once you have taken an order and returned to the menu, the note pad icon at the top of the screen (or Previous Order for tablets) will allow you to view the order you just took. This screen will enable to you Refund the order, Email the customer a receipt, Print receipt and send the order to the KDS.