Issuing Refunds on NOQ EPOS App.

The process for issuing refunds varies based on the types of services your business provides, such as in-person or online transactions. This article will guide you through each scenario to ensure a smooth refund experience.

How to Issue Refunds for In-Person Ordering

Follow these steps to issue an in-person refund efficiently:

1. Locate the Transaction

   • Navigate to the Past Orders section on the NOQ EPOS/ Lite app and use the filters to find the transaction you want to refund.
     
     

1. • Tip: If the customer paid by card and is present, use the Physical Card filter:
     • Select Scan Card and have the customer present their payment method.
     • This will highlight all transactions made with the specific card.

2. Select the Transaction

   • Once you've identified the correct transaction, click on it.
   • Choose the Refund option.
     
     

3. Choose the Refund Type

   • Full Refund: Refund the entire transaction amount.
   • Partial Refund: Refund a specific portion of the transaction.
   • Refund by Items: Select individual items from the order to refund.
     
     

4. Provide Additional Information

   • Enter the Refund Reason to document why the refund is being issued.
   • If applicable, update the Stock Action (e.g., restocking or removing items).
     
     
   • Click Refund to confirm the transaction and generate a Refund Confirmation.
     
     

5. Check Refund Status

   • Processed refunds will appear in the Past Orders section as either Full or Partial, depending on the refund type.
     
     

How to Issue Refunds for Online Orders

You can process refunds for online orders in the Online tab (for active orders) or in Past Orders (for completed orders).

Refunds for Active Online Orders

1. Access the Terminal

   • Click the three lines icon and select Terminal.

2. Navigate to Online Orders:

   • Select Online.
     
   • Choose the appropriate order state (Pending, Active, etc.) to locate the order.

3. Process the Refund:

   • Click on the order.
   • Select Refund in the bottom left.
   • Choose your refund type:
     • Full: Refunds the entire transaction.
     • Partial: Refunds a specified amount.
     • Refund by items: Allows selection of individual items to refund.
   • Enter the refund reason and any stock action (if applicable).
   • Click Refund and close the refund confirmation screen. Refunds will appear as full or partial in Past Orders.

Refunds for Completed Online Orders

1. Access Past Orders:

   • Click the three lines in the top left corner.
   • Select Past Orders.

2. Locate the Order:

   • Choose Mobile orders.
     
     
   • Locate the order by order number (customers receive this by email).
   • Enter the order number in the search box and select the order.

3. Process the Refund:

   • Click Refund in the bottom left.
   • Choose your refund type:
     • Full: Refunds the entire transaction.
     • Partial: Refunds a specified amount.
     • Refund by items: Select individual items to refund.
   • Enter the refund reason and any stock action (if applicable).
   • Click Refund and close the refund confirmation. 
   • Refunds will appear as full or partial in Past Orders.