The process for reissuing receipts is uniform across all devices. You have the option to either email or print the receipts. This article will provide you with clear, step-by-step instructions that apply to each of our devices.
How to Print a Receipt for an Existing Order on the NOQ EPOS app
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Access Past Orders
- Tap the three lines (☰) at the top left-hand side of the screen.
- Select Past Orders from the menu.
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Select the Terminal
- Choose the terminal used for the transaction.
- If unsure, select Store to view all orders.
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Choose the Order Type
- Select EPOS for in-person orders.
- Select Mobile for online orders.
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Find the Transaction
- Search for the order using one of the following methods:
- Order number
- Swiping or inserting the physical card used for payment
- Last four digits of the card number
- Search for the order using one of the following methods:
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Select the Transaction
- Tap on the correct order from the search results.
- Tap on the correct order from the search results.
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Print or Email the Receipt
You can email or reprint any in-person orders. However, you can only re-print online orders from your FPOS or handheld device.
- Choose Print to generate a physical receipt.
- Choose Email to send a digital copy to the customer.
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Reissuing receipts on the Backend Portal
- Select Analytics, then Order report
- Select your store type, source and time frame
- Find the transaction by filtering by store or filtering by order number, card number or gross sales
- Once you find your transaction, to ensure it's the correct one, select more details.
- Once confirmed, to re-email your receipt to your customer, select the envelope, enter their email in and select Send
