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Offline Orders - NOQ EPOS Lite (Terminal ONLY)

An exclusive function of the NOQ EPOS Lite app (on Terminal) is the ability to take orders without an internet connection and then process them once internet becomes available.

When your terminal is not connected to the internet, a notification will appear at the top of the device stating, "You are working offline." Any orders taken during this offline period are saved locally and must be processed manually once you regain internet access.

🚨Important🚨We strongly advise that you encourage your customers who are paying by card to use their physical cards by inserting them into the base of the terminal and entering their PIN for enhanced security when processing offline orders.

How to View and Process Offline Orders in NOQ EPOS Lite

  1. Tap the three lines in the top right hand corner then select Offline Orders in the menu.Offline orders
  2. If there are any transactions, your terminal needs to be connected to a network before pushing through any transactions. You can check this in the top right hand corner for wi-fi or 4G.
    Offline orders 3
  3. To push any transactions, simply swipe down on the white area of the screen to refresh. Once the screen updates, all transactions will be visible in the "Past Orders" section (tap three lines and tap Past Orders).

    offline orders 4

 

⚠️Important⚠️If there are any remaining orders in the Offline Orders section, it indicates that they have not yet been processed. Be sure to review this section at the conclusion of your service to confirm that all Offline Orders have been successfully captured (refer to Step 3 for guidance).


If you encounter any transactions that fail to process, please contact our customer service team for assistance.