Skip to content
English
Submit a Support Ticket
  • There are no suggestions because the search field is empty.

Managing Online Orders

This guide explains how to manage online orders in the NOQ EPOS app, including processing pending orders, managing active and pre-ordered items.

Accessing Online Orders

  1. Open Online Orders:


    • Click Online at the top of the screen of the NOQ EPOS app.
    • Here, you can view and manage your online orders, pre-orders, and access online settings.

Managing Order Statuses 

  1. Pending Orders:

    • If Auto Accept is disabled, incoming orders will appear in the Pending section for manual confirmation. If Auto Accept is enabled, incoming orders will go straight to Active.
    • To confirm an order:
      • Select Online from drop down at top of screen then select Pending.
      • Select the order that needs confirmation.
      • Here you can accept or reject the order

TIP If the order does not get accepted within the pending stage, the customer will not be charged

  1. Active Orders:

    • Active orders are those that are live but not yet completed and have been accepted (either manually or automatically).
    • To manage an active order:
      • Select Online from drop down at top of screen then select Active.
      • Select the order from the list to view Order Details.
      • Click Ready to inform the customer the order is ready to collect
      • Click Complete to mark the order as fulfilled or Print to print the order.

  2. Pre-Ordered Items:

    • These are orders scheduled for future pickup, ready to be collected.

    • To manage pre-orders:
      • Select Online from drop down at top of screen then select Pre-Ordered.
      • Select the order to view details.
      • Click Customer to view customer contact information.
      • The Collection Date and Time is displayed at the bottom of the screen.

      • Click Ready to inform the customer their order is ready for collection
      • After the customer collects the order, click Complete to finalize it.