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How to Process Refunds

This guide will demonstrate how to view Past Orders and issue Refunds.

How to view Past Orders

  1. Launch the NOQ EPOS/Lite application on your device.
  2. Press the Menu icon (represented by three horizontal lines located at the top left corner) and choose the option for Past Orders.
    Past Orders
  3. Use filters as needed:
    • Location: View transactions from a specific terminal or the whole store.
    • Date: See transactions from a particular date range.
    • Search Filter: Search for specific transactions, filterable by: Order ID, Table Number, Card Number, Physical Card (scan the card), and Customer's name.
    REFUND REFUND 1

How to Issue Refunds for In-Person Orders

You can issue refunds by heading to Past Orders then locate the transaction you want to refund using the filters provided.

💡Tip💡If the customer is present and paid by card, we would recommend 'Physical Card' as the most efficient method to locate an order. Once selected, click 'Scan card', the customer can then present their payment method and it will highlight all transactions completed on the specific customer's card. 

  1. Select the specific transaction you wish to refund, then click on the Refund option.
    REFUND 5

  2. Choose the Refund type:
    • Full Refund: Refund the entire transaction.
    • Partial Refund: Refund a specific amount.
    • Item-Based Refund: Select individual items to refund.
    REFUND 7
  3. Enter the Refund Reason and Stock Action (if applicable), click Refund to confirm and view Refund Confirmation.

    REFUND ISSUING REFUND 9
  4. Once processed, refunds will appear as full or partial in Past Orders.

    REFUND COMPELTE

How to Issue Refunds for Online Orders

You can process refunds for online orders in the Online tab (for active orders) or in Past Orders (for completed orders).

Refunds for Active Online Orders

  1. Access the Terminal:

    • Click the three lines icon and select Terminal.

  2. Navigate to Online Orders:

    • Select Online.
    • Choose the appropriate order state (Pending, Active, etc.) to locate the order.

  3. Process the Refund:

    • Click on the order.
    • Select Refund in the bottom left.
    • Choose your refund type:
      • Full: Refunds the entire transaction.
      • Partial: Refunds a specified amount.
      • Refund by items: Allows selection of individual items to refund.
    • Enter the refund reason and any stock action (if applicable).
    • Click Refund and close the refund confirmation screen. Refunds will appear as full or partial in Past Orders.

Refunds for Completed Online Orders

  1. Access Past Orders:

    • Click the three lines in the top left corner.
    • Select Past Orders.

  2. Locate the Order:

    • Choose Mobile orders.
    • Locate the order by order number.
    • Enter the order number in the search box and select the order.

  3. Process the Refund:

    • Click Refund in the bottom left.
    • Choose your refund type:
      • Full: Refunds the entire transaction.
      • Partial: Refunds a specified amount.
      • Refund by items: Select individual items to refund.
    • Enter the refund reason and any stock action (if applicable).
    • Click Refund and close the refund confirmation. 
    • Refunds will appear as full or partial in Past Orders.

Follow these steps to process refunds accurately for both active and completed mobile orders.