How to Create and Manage a Loyalty Scheme in NOQ

Creating a Loyalty Scheme

To set up a Loyalty Scheme, go to: NOQ Backend Portal > Marketing > Loyalty

You can create either a Site-wide or Store-level Loyalty scheme. This guide focuses on Store Loyalty but works similarly.

Step 1: Create a Store Loyalty Scheme

1. Select Store Loyalty and click + Create Loyalty Scheme.
   
   
2. Fill in the form:
   
   
   • Name – Enter a name for the scheme.
   • 1 point is awarded if customer spends – Choose a value between £1-£100.
   • 1 point is redeemable for a value of (£) – Set how much each point is worth.
   • Points awarded after – Choose when points become available to redeem:
     • Instant
     • 15 Days
     • 30 Days
3. Click Save when done.

Your scheme will now appear in the Store Loyalty section.

Step 2: Assign Stores

• Click the Pencil Icon under Assigned Stores and add your store(s).
  
  
• If you created a Site-wide Loyalty Scheme, use Assigned Sites instead.

Tracking Customer Points

To view customer points, go to: Analytics > Users > Customers

Redeeming or Collecting Points

1. Take the customer’s order and click View Cart.
2. Press the Loyalty button (if not visible, scroll left on the buttons).
   
3. The terminal camera will activate – ask the customer to present their QR code. Press Confirm once scanned.
   
   
4. Once scanned, their name, accrued points, and redeemable value will appear.
   
   
5. Enter a discount value if they wish to redeem points, then press Confirm and checkout as normal.
   
   

Customer Registration Requirement

Customers must register on the PWA to participate.

• Their unique QR code can be found under Account > Loyalty in the PWA. The first QR Code is used to redeem points
  
  
• Clicking on My Current points will show how many points they have collected and a redeemable QR code.
  
  
• Clicking on the Loyalty Scheme will show the customers a clearer view of the QR code and their Points Value.